UMR performs all COBRA notification, coupon generation, payment posting, tracking and termination functions.  At UMR, we use the latest technology to help manage customer needs and employ a staff dedicated solely to COBRA administration. Our services include:

• Assigning a dedicated COBRA administrator to your account as well as an operations specialist during implementation
• Determining eligibility for continuation of coverage and tracking the 60-day election period
• Providing timely notification to the employee or dependent if a qualifying event occurs
• Assisting COBRA participants with enrollment and participation questions as well as instructions for monthly payments
• Sending conversion information to participants (if applicable)
• Maintaining internal eligibility
• Recording, processing and depositing payments daily
• Generating and delivering termination letters if and when COBRA coverage terminates
• Providing a monthly report with detailed COBRA activity
• Complying with all governmental regulations, protecting the assets of the client
• Offering automated bank account payments
• Adding encrypted bar codes to coupons for extra identity protection
• Scanning payments to ensure accurate posting
• Making Web and interactive voice response (IVR) available 24 hours a day, seven days a week